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Stanton Communications

Erica Chlada or

Gillian Pommerehn

410-727-6855

INVOKE SYSTEMS IMPLEMENTS MICROSOFT CRM 3.0 FOR MATRIX TECHNOLOGIES

Baltimore, MD – Baltimore-based Invoke Systems has been selected to implement Microsoft’s Customer Relationship Management (CRM) 3.0 tool for Matrix Technologies, Inc. a leading provider of telecommunications/voice, and data solutions.

The Microsoft CRM 3.0 tool will provide Matrix Technologies with a more unified view of their customers by centralizing sales, marketing, and customer service information. Its seamless integration with popular existing Microsoft programs such as Outlook, Windows, and Office creates an easy and fast transition for employees using the CRM system, according to Jim Stout, CEO of Invoke Systems.

“We chose the Microsoft CRM 3.0 tool for its functionality and familiarity with other Microsoft products we currently are using,” says Jarrod Sipe, President of Matrix Technologies, Inc. “As a deliverer of voice and data telecommunications we understand the importance of exceptional communication and service when working with customers. Using Microsoft’s CRM solution, Matrix Technologies has cut in half the time it takes to resolve customer problems.”

Matrix Technologies’ migration from salesforce.com to Microsoft’s CRM has been effective particularly in streamlining business processes, notes Sipe.  He adds, “Invoke Systems has been a phenomenal partner in assuring that the implementation was properly customized to fit our needs and efficiently installed to protect our business from downtime and lost productivity.”

“This CRM tool is a great fit for a small to mid-size technology firm like Matrix Technologies,” explains Stout.  “Matrix’s sales and customer service staff is now better positioned to easily manage interactions with customers, address their customer’s unique needs, and develop lasting customer relationships.”

About Invoke Systems:

Invoke Systems holds the remarkable distinction of having played an instrumental role in developing Microsoft's CRM solution. Leveraging Invoke’s expertise and the resources of their Microsoft partnership, the technology firm implements CRM for small to mid-sized businesses, while providing custom application development and systems management for government organizations and large businesses. For more information, contact Invoke at 800-482-5742 or visit www.invokesystems.com.

About Matrix Technologies, Inc.:

Matrix Technologies, Inc., an Avaya Platinum Partner, provides customized business communication solutions to meet clients’ requirements. Using proven technologies from leading manufacturers, Matrix designs, configures, installs and supports voice, data, and converged applications for clients of various sizes, in a variety of industries. For more information contact Matrix Technologies, Inc. at their Herndon, VA headquarters at 866.256.7600 or visit http://www.matrixusa.net.

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