The Envision™ Performance Suite is a flexible set of management applications that improves enterprise and contact center performance as well as agent effectiveness. A fully integrated solution, the suite of products includes Envision™ Workforce Management, to forecast, schedule and manage agent workforce resources, Envision™ Quality Monitoring, to monitor, evaluate, and coach agents at their desks, Envision™ eLearning, to create, manage and deliver eLearning to agent desktops and Envision™ Business Intelligence to analyze customer interactions, spot trends, lower costs and improve the bottom line.

Key Features

• Common Agent Portal: Delivers all training, coaching and scheduling information to agents in one centralized location.
• Right-Time Coaching: Send coaching content, schedules and other information to agents when the time is right
• Single Agent Schedule: One schedule for all quality monitoring, eLearning and workforce management activities
• Integrated Reporting: Powerful Web-based reporting accessible by anyone from anywhere