Microsoft Dynamics CRM & TFS Integration
Packaged Connnector (TFS Support Manager for Dynamics CRM)
Provided By: Quantum Whisper
Categories: Microsoft Dynmics CRM,Software Support,Software Applications
Connector Overview - Inlcudes architecture and minimum requirements.
Solution and use case - Support can quickly and easily send case information from Microsoft Dynamics CRM (CRM 2011 and CRM Online) to Microsoft’s Team Foundation Server (TFS). A common scenario is the escalation of bugs or issues that require development resources to fix. Cases are flagged in CRM and relevant data (configurable) is sent to TFS where a linked work item is automatically created. CRM cases are subsequently syncronized with key TFS work item information.