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Thursday, August 21, 2014
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Microsoft Dynamics CRM & TFS Integration

Summary
Packaged Connnector (TFS Support Manager for Dynamics CRM)
Information
Provided By: Quantum Whisper
Categories: Microsoft Dynmics CRM,Software Support,Software Applications
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Description

Connector Overview - Inlcudes architecture and minimum requirements.

Solution and use case - Support can quickly and easily send case information from Microsoft Dynamics CRM (CRM 2011 and CRM Online) to Microsoft’s Team Foundation Server (TFS). A common scenario is the escalation of bugs or issues that require development resources to fix. Cases are flagged in CRM and relevant data (configurable) is sent to TFS where a linked work item is automatically created. CRM cases are subsequently syncronized with key TFS work item information.

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