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Friday, October 31, 2014

 

 

Microsoft White Papers from Microsoft Partners

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PointPath - SharePoint Integration to Remedy

Summary
PointPath is a self-service portal for service desk consumers that allows them to View, Create, or Update an incident item in BMC Remedy through a SharePoint interface.
Information
Provided By: PointPath Corp
Categories: SharePoint,Software Applications,Task Management
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Description

Organizations that use SharePoint to provide an enterprise portal experience to users and who also use Remedy as a Service Desk and IT management suite can benefit from the integration of these two applications.

By providing Remedy information, processes, and content through the use of SharePoint, the value of Remedy is maximized and the adoption throughout the organization is increased.

Integration of service desk business into SharePoint brings an intuitive and familiar application interface to service desk clients and leverages the global enterprise portal initiative. Real-time integration between SharePoint and Remedy reduces communication delays and information latency. With the integration in place, the value of Remedy to manage service requests is maintained and the value of Remedy to the organization is increased.

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