Outsourcing Best Practices
A Primer on Outsourcing Governance
Provided By: OneNeck IT Services
When it comes to the vitality and longevity of today's successful outsourcing relationship - based on a mutual governance framework - it is wise to first look back on the evolution of outsourcing.
The escalating reliance on IT in the past 20 years has brought an entirely new dynamic to virtually every business, regardless of size. The way in which IT infrastructure is managed has taken on increasing importance. So too has the relationship between managers of IT and managers of operational business groups. Today's CIO and teams of IT managers need to run a cost-efficient organization and build an infrastructure that will ultimately help the company increase sales. It's a classic investment-spending scenario. Regardless of philosophical differences, it's difficult to dodge the inevitable question: "Who knows best?"
In their management- mandated quest to reign in IT costs, IT executives turned to outsourcing as an effective way to run a state-of-the-art operation without breaking the corporate bank. In many ways, outsourcing is the optimal solution to the problem. In an effective outsourcing relationship, IT organizations can focus on strategic issues and goals, while the outsourcing partner takes on the operation and maintenance of some or all of the company's systems. With outsourcing came the need for effective governance to ensure an appropriate level of control and oversight of a third party provider.
To find out more ways to eliminate the dangerous question of "Who knows best?" by suggesting ways in which companies can effectively select a compatible outsourcing partner who understands both parts of the equation - business and technology - and create a governance environment that fosters a successful outsourcing relationship, please download the white paper below.